Shipping policy

Order Processing

- Orders are processed within 1-3 business days (excluding weekends and public holidays).
- During launches or promotions, processing times may be slightly longer.

Shipping Locations

- We ship Australia-wide.
- We also ship to New Zealand.

Shipping Rates

  • Australia: flat rate $9.95 standard, tracked.
  • Australia: free standard shipping on orders over $79.
  • Australia: express $15.
  • New Zealand: flat rate $24.95.
  • All rates are shown at checkout before you pay.

Delivery Timeframes

Estimated delivery times (after dispatch):

  • Australia: 2-7 business days depending on location
  • New Zealand: 5-12 business days

Delivery times are estimates only and may vary due to carrier delays.

Tracking

- Once your order has shipped, you will receive a tracking link via email.
- Please allow up to 24 hours for tracking to update.

Incorrect Address

- Please ensure your shipping details are correct at checkout.
- We are not responsible for delays or losses caused by incorrect addresses provided by the customer.

Lost or Delayed Parcels

- If your parcel is delayed or appears lost, contact us and we will assist with the carrier enquiry.