Shipping policy

Order Processing

- Orders are processed within 1–3 business days (excluding weekends and public holidays).
- During launches or promotions, processing times may be slightly longer.

Shipping Locations

- We ship Australia-wide.
- International shipping may be offered in the future.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order size.
  • Complementary standard shipping for The Elevare Collection and orders over $105.

Delivery Timeframes

Estimated delivery times (after dispatch):

  • Australia: 2–7 business days depending on location

Delivery times are estimates only and may vary due to carrier delays.

Tracking

- Once your order has shipped, you will receive a tracking link via email.
- Please allow up to 24 hours for tracking to update.

Incorrect Address

- Please ensure your shipping details are correct at checkout.
- We are not responsible for delays or losses caused by incorrect addresses provided by the customer.

Lost or Delayed Parcels

- If your parcel is delayed or appears lost, contact us and we will assist with the carrier enquiry.